Microsoft will offer refunds after admitting that it “fell short of our standards” by failing to inform users of the Microsoft 365 productivity suite that they could have stayed with a cheaper version of the suite that did not include the tech giant’s Copilot AI features. The move relates to the October 2024 introduction of… Read more »
The competition regulator alleged Microsoft 365 Personal and Family plan subscribers were told to either pay higher prices for Copilot or cancel.
This was false or misleading, the ACCC claims, because there was an undisclosed third option for subscribers to keep their existing ‘classic’ plan, without Copilot or the markup in price.
The only way customers could find out about the ‘classic’ plans was when they opted to cancel their subscription because that was when a new page appeared offering the option to switch to the ‘classic’ plan instead.
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